At Tenaga Nasional Berhad (Company No. 200866-W), and our subsidiaries, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:
We may collect the following personal data about you:
For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.
We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):
You agree that we may use your personal data where permitted by applicable law and for the following purposes:
As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:
Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us via our Data Access Request Form or Data Correction Request Form respectively. These forms are available at our our Kedai Tenaga and our web site, however your access may be subject to fees to meet our costs.
We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with TNB or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect the interests of TNB or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by TNB’s or its subsidiaries’ s relevant policies.
We endeavour to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.
Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.
TNB or its subsidiaries is committed to protecting your personal data. If you have questions or comments about TNB’s administration of personal data relating to electricity supply, please contact us at firstname.lastname@example.org or 1-300-88-5454.
If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact our TNB Data Protection Officer at email@example.com